Terms of service

These terms contain clauses that limit Spekboom's liability, place risk on you, and require you to indemnify Spekboom. They are in bold or under their own headings so you can find them. Please read them before you book, list a property or use the platform:

• Spekboom is a booking platform, not the accommodation provider. Your stay is a contract with the host (see "Booking process and contractual relationships").
• Spekboom's liability to you is limited and some losses are excluded (see "Liability limitations and disclaimers").
• Nature stays carry real risks, including wild animals, remote locations and limited access to medical care, which you accept (see "Nature, wildlife and remote locations").
• Activities run by hosts or third-party operators are at your own risk (see "Third-party activities, tours and experiences").
• You indemnify Spekboom against claims caused by your own conduct, content or breach of these terms (see "Your indemnity to Spekboom").
• Some fees are not refundable when a booking is cancelled (see "Refund and cancellation policy").

Nothing in these terms limits any right you have that cannot lawfully be limited, including your rights under the Consumer Protection Act 68 of 2008 (where it applies to you) and the Electronic Communications and Transactions Act 25 of 2002.

Name: Spekboom Tree (Proprietary) Limited

Registration number: K2021143449

Registered in: South Africa

Email: support@spekboom.org

Privacy Officer: support@spekboom.org

Website: www.spekboom.org

POPI Act Compliance: This information is provided in accordance with Section 18 of the Protection of Personal Information Act 4 of 2013. For full POPI compliance details, see our POPI Compliance Statement.

Spekboom operates as an online travel agency (OTA) and accommodation booking platform that facilitates connections between travellers and accommodation providers worldwide. We support communities reliant on travel and their surrounding environment by providing a secure marketplace for accommodation bookings.

Platform Role: Spekboom acts solely as an intermediary and technology platform connecting guests with independent accommodation providers. We do not own, operate, manage, or control any accommodations, properties, or hospitality services offered through our platform.

The platform enables users to browse and book accommodations, including hotels, lodges, B&Bs, serviced apartments, and rondavels. Accommodation providers (hosts) are independent contractors responsible for ensuring their listings are accurate and updated.

By using our platform, you acknowledge that your contractual relationship for accommodation services is directly with the accommodation provider, not with Spekboom.