Privacy policy

What personal information do we process?

We collect and process personal information necessary to provide our services, including:

• Account information
• Contact information
• Payment information
• Usage data

Do we process any sensitive personal information?

Yes, with your consent and only where needed. To verify identity and prevent fraud we process identity-verification information (your ID number checked against official government records, or a photo of your ID document with a selfie/biometric check), and for hosts we process bank account details to pay out bookings. Under the POPI Act this identity information is treated as special personal information.

Do you receive any information from third parties?

Yes, in limited cases. When a stay is booked through a connected channel-manager partner (for example a property's existing booking system), we receive the booking details needed to manage that reservation. We also receive verification results from our identity-verification provider.

How do you process my information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties.

How do we keep your information safe?

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do I exercise my rights?

By contacting us. We will consider and act upon any request in accordance with applicable data protection laws.